PART 1: RESERVATION TERMS AND CONDITIONS

INTRODUCTION AND GENERAL PROVISIONS

Your reservation and the accommodation agreement made with Hotel Nomad (whether made by you directly with Hotel Nomad personnel or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Hotel Nomad has no liability for any acts or omissions of such party including their observance of your data protection rights.

When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Hotel Nomad website (which shall mean www.hotelnomad.co.ke or any related Hotel Nomad web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Nomad hotel.

Hotel Nomad provides an online reservations facility on the its website and a telephone facility for making reservations at Nomad hotel (together called “the Reservations Facility”) as a tools to make your booking experience seamless. Accordingly, your reservation and the accommodation agreement is made directly with Hotel Nomad.

All information regarding rooms, facilities, products and services offered at the Hotel Nomad contained on the website or otherwise available through the Reservations Facility has been provided to act as a guide in helping you make your choice. Hotel Nomad does not make any representation or warranty, express or implied, of any kind with respect thereto. Sometimes the information on our website may be inaccurate as a result of renovation or repair at the hotel. The website may also contain typographical errors or omissions.

Hotel Nomad shall not be liable to you for:

(i) the accuracy or completeness of any Hotel Nomad information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Nomad hotel; or

(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations

The Hotel Nomad website and telephone facility enables you to check the accommodation offerings and availability of rooms (and related products and services), and then submit an online or telephone reservation request indicating your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the hotel including, for example, airport pick up and drop off times.

2. Hotel Prices

The prices indicated on the website and telephone facility for the hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.

3. Payment

It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation. You can also remit your payments via MPESA or direct bank transfer.

4. Cancellations and Amendments

You should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective hotel policy as advised at the time of booking.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. Hotel Nomad retains official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Hotel Nomad’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Early Departure

We have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if the hotel policy permits.

7. Currency

Reservations will be charged in the hotel’s local currency as shown on the website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

8. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Hotel Nomad is not obligated to honor this rate if you do not qualify or do not have proof of qualification.

9. Pre-paid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

10. Guarantee Rules

For reservations guaranteed with a pre-payment at the time of making your reservation, rooms are held until the hotel’s check-out time on the day following the day of arrival. The hotel may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card or prepayment charge to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.

11. Special Requests

Nomad hotel will strive to honour any request for specific room types or bed types and will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and Hotel Nomad cannot guarantee that your request will be honoured.

12. Pets

If you plan to travel with your pet, we recommend that you confirm directly with Hotel Nomad to see if the hotel does accept pets. Hotel Nomad accepts no responsibility as per the pet policy. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.

13. External services

The hotel website and telephone facility may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, drives, taxi (“external services”). The following provisions apply to all external services:

(i) All information on the Hotel Nomad website or otherwise communicated by Hotel Nomad regarding external services has been provided to the hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Hotel Nomad and is for general guidance only. Neither does Hotel Nomad make any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.

(ii) Hotel Nomad acts solely as an intermediary in introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and Hotel Nomad does not have any other involvement in or control over the provision of external services. Consequently, Hotel Nomad will not have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.

It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.

14. Guest’s obligations

You agree to the terms and conditions of purchase imposed by Hotel Nomad. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of Hotel Nomads conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and the hotel debiting your account for any costs it incurs as a result of such violation.

15. Privacy and data protection

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

16. Intellectual Property Rights

Hotel Nomad has a trademark protection. Any copyright and other intellectual property in the content and materials on the Hotel Nomad website remains with Hotel Nomad. Downloading, copying or otherwise using any material on the website is permitted only for private use and limited to the sole purpose of making a room reservation.

17. Force Majeure

Hotel Nomad will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Hotel Nomad. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.

18. Limitations

Neither Hotel Nomad nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Hotel Nomad nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .

Hotel Nomad may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

19. Governing Law

These Reservation Terms and Conditions are governed by the laws of Kenya and the courts of Kenya shall have exclusive jurisdiction in relation to any dispute in relation thereto.

20. Contact Details

Hotel Nomad, Kitengela. | Off Namanga road, opp Equity Bank | 0728 283584

Any queries arising from these Reservations Terms and Conditions should be sent by email to: res@hotelnomad.co.ke.

PART 2: RESERVATION PRIVACY POLICY

This Reservation Privacy Policy provides you with information about the personal data Hotel Nomad collects in connection with the reservation at our hotel, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.


The personal data Hotel Nomad collects

In order to complete your reservation and arrange its fulfilment Hotel Nomad needs to collect the following personal data as part of the reservation process:

  • your first and last name;
  • your email address;
  • your country of residence
  • details of your payment card including the card number, cardholder name, expiry date and CVV number.
  • Your mobile phone number
  • Your Payment Mode

You may also, if you wish, provide Hotel Nomad with:

  • your postal address (home or business);
  • preferred contact telephone number.

The personal data you provide Hotel Nomad in the course of the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.

How Hotel Nomad uses the Reservation Data

Hotel Nomad will be the data controller of the Reservation Data.

It is necessary for Hotel Nomad to process the Reservation Data so that the contract for your hotel reservation can be fulfilled and to take all necessary steps that involves including transmitting the Reservation Data to the relevant department for fulfillment.

In relation to any transfers of the Reservation Data outside the hotel necessary to complete and fulfil the reservation, Hotel Nomad has put in place all necessary legal, technical and organizational measures to ensure the protection of the Reservation Data, details of which can be obtained on request from Hotel Nomad(compliance@hotelnomad.co.ke).

Hotel Nomad will only share the Reservation Data with its appointed data processor.

On receipt of the Reservation Data, Hotel Nomad will use it for all purposes necessary to fulfill your reservation including contacting you prior to your stay.  Hotel Nomad will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.

Hotel Nomad will only store the Reservation Data for as long as is necessary to fulfill your reservation.  The Reservation Data will be destroyed, anonymized and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.

Your rights

You have the following rights in relation to the Reservation Data:

  • to request access to the Reservation Data by an email request to (compliance@hotelnomad.co.ke);
  • to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled;

PART 3: THE HOTEL NOMAD SALE TERMS AND CONDITIONS

Please note, the payment must be paid in full at the time of booking and is non-changeable and non-refundable. Offer cannot be combined with any other promotion. Savings are against the Best Available Rate. The discount only applies on participating hotels and on bookings made within the promotional period and cannot be applied on existing bookings. This offer is strictly subject to hotel availability during the promotional period and may be withdrawn by Hotel Nomad at any time before the advertised book by time and date.

Last updated May 2021